Concept Virtual Design Nominated for Customer Service Award

kbbreview awards 2014

We are very pleased to announce that Concept Virtual Design is a finalist in the 2014 KBBReview Awards for Best Bathroom Customer Service. The KBBReview Awards are celebrating their 20th year with nominees chosen from their Mystery Shopper reviews:

“In every issue of KBBReview our Mystery Shopper visits a different town and evaluates selected retailers in that area, based on her first impressions – and this appears as our famous Shopping Around feature. Out of the dozens of showrooms visited the Mystery Shopper picks a shortlist of favourites and an eventual winner for the Bathroom Customer Service of the Year Award.”

In May 2013, Concept Virtual Design received a 10 out of 10 score from the KBBReview mystery shopper – the very first perfect score she had ever given to a showroom. The reviewer praised the Concept Virtual Design bathroom showroom in Maidenhead and called it “a winning combination” of “friendly service” and a “classy” atmosphere. “The showroom manager […] couldn’t have been more helpful or friendly,” the Mystery Shopper said. Read the full review here.

luxury bathroom design

At Concept Virtual Design we pride ourselves on excellent service, beautiful design and a bespoke approach to each of our clients’ needs. We take care of our customers, offering high quality bathroom fixtures and fittings, tiles and furniture to make their vision come true. Working with private clients, architects and luxury developers, the Concept Virtual Design team creates stunning bathrooms, shower rooms, wet rooms and spas to suit every individual brief. With our A3 colour design service we ensure that your build or renovation goes smoothly and quickly with each trade working seamlessly together, using our detailed plans and designs. Visit our Maidenhead showroom to see examples of the top standard bathroom brands we use and speak to one of our design team.

luxury mosaic bathroom tiles

Concept Virtual Design Wows KBB Mystery Shopper With 10/10 Score

Concept Virtual Design has received a perfect score from a mystery shopper review by KBB Review, who described our Maidenhead showroom as “classy” with “friendly service – a winning combination”.

Maidenhead luxury bathroom showroom

Kitchens, Bedrooms & Bathrooms Magazine is a leading independent reviewer of manufacturers, suppliers and retailers, and has been providing valuable objective advice for designers, architects and private clients for over 25 years. Winners of their monthly mystery shopper reviews are automatically shortlisted for the KKB Review Awards, which will be held in Birmingham in March, 2014. The reviewer who visited the Concept Virtual Design showroom said she had never given a 10/10 rating before and that our attention to detail was evident in our displays and the customer service she received during her visit.

Here’s the KBB review in full:

From its black painted exterior to its imaginative window displays, this Villeroy & Boch bathroom showroom enticed me in.

There was a circular bath in the window with a gold mosaic walk-in spiral shower behind. Further in, I found more examples of showers and baths, plus a separate room showcasing Art Linea basin options, including console and wall-hung models all set against silver crocodile skin wallpaper. Frank Sinatra crooning softly in the background underlined the classy presentation.

The Showroom manager joined me and couldn’t have been more helpful or friendly. She explained how V&B basins, furniture and tiles all came in a variety of sizes so that I would be guaranteed to find something to fit. “Also, prices range from £89 for a basin to over £800, so it is very easy for us to meet your budget.”

luxury spa shower

We’re thrilled that the mystery shopper from KKB loved our showroom, and we like to think it’s certainly not run-of-the-mill. We invest time and attention to all our customers, some of whom we have long-term business relationships with, letting them know that we are serious about their business and their individual projects. Concept Virtual Design works with luxury developers, architects, and private clients to provide exclusive interior design services and high quality products and fittings for bathrooms, wet rooms, steam rooms, bedrooms, and studies.