Concept Virtual Design Wows KBB Mystery Shopper With 10/10 Score

Concept Virtual Design has received a perfect score from a mystery shopper review by KBB Review, who described our Maidenhead showroom as “classy” with “friendly service – a winning combination”.

Maidenhead luxury bathroom showroom

Kitchens, Bedrooms & Bathrooms Magazine is a leading independent reviewer of manufacturers, suppliers and retailers, and has been providing valuable objective advice for designers, architects and private clients for over 25 years. Winners of their monthly mystery shopper reviews are automatically shortlisted for the KKB Review Awards, which will be held in Birmingham in March, 2014. The reviewer who visited the Concept Virtual Design showroom said she had never given a 10/10 rating before and that our attention to detail was evident in our displays and the customer service she received during her visit.

Here’s the KBB review in full:

From its black painted exterior to its imaginative window displays, this Villeroy & Boch bathroom showroom enticed me in.

There was a circular bath in the window with a gold mosaic walk-in spiral shower behind. Further in, I found more examples of showers and baths, plus a separate room showcasing Art Linea basin options, including console and wall-hung models all set against silver crocodile skin wallpaper. Frank Sinatra crooning softly in the background underlined the classy presentation.

The Showroom manager joined me and couldn’t have been more helpful or friendly. She explained how V&B basins, furniture and tiles all came in a variety of sizes so that I would be guaranteed to find something to fit. “Also, prices range from £89 for a basin to over £800, so it is very easy for us to meet your budget.”

luxury spa shower

We’re thrilled that the mystery shopper from KKB loved our showroom, and we like to think it’s certainly not run-of-the-mill. We invest time and attention to all our customers, some of whom we have long-term business relationships with, letting them know that we are serious about their business and their individual projects. Concept Virtual Design works with luxury developers, architects, and private clients to provide exclusive interior design services and high quality products and fittings for bathrooms, wet rooms, steam rooms, bedrooms, and studies.